1.How to use the wrist strap of the trekking pole?

The wrist strap is as important as the trekking poles themselves.

When we use trekking poles to go downhill, the impact force of trekking poles should be transmitted to our arms through the wrist straps; when going uphill, the thrust of the arms is transmitted to the trekking poles through the wrist straps, resulting in the uphill impact.

The correct way to use the wristband is to pick up the wristband, insert the hand from the underside of the wristband, press the strap into our palm, and then gently grasp the handle to support the mountaineering through the wristband. the stick, rather than gripping the handle tightly to apply force.

2.How to cancel the order?

After the order is paid successfully, the user can check the order status in the account order details.

You can cancel your order within 30 minutes of placing your order.

After 30 minutes, our orders will enter the packing process, once packed it is impossible to cancel the order, please understand our work, thank you.

3.How to get a refund?

Once the returned Telescopic trekking pole arrives at Trekkpole.com’s warehouse and is successfully inspected, the refund process will begin.

The refund amount will be returned to your payment account within 1-2 business days.

Please be patient and do not rush.

4.Sales Tax & customs fees

Sales tax is borne by the customer.

We want to have a deep understanding of the US market and provide local customers with high-quality services and products, so currently we only support US orders, and there is no customs fee.

5.How long is the delivery date?

Our delivery date is 6-11 business days, of which orders will be processed within 1-3 business days and shipping time is 5-8 business days.