1. How to cancel the order?

After the order is paid successfully, the user can check the order status in the account order details.

You can cancel your order within 30 minutes of placing your order.

After 30 minutes, our orders will enter the packing process, once packed it is impossible to cancel the order, please understand our work, thank you.

2. Return validity period

Our returns and exchanges are valid until 14 natural days after the arrival of the telescopic trekking pole.

If more than 14 natural days have passed since you received the telescopic trekking pole, please contact our customer service staff Seth Bacon, we will arrange to provide you with a return or exchange.

Brand new products purchased at trekkpole.com do not affect secondary sales.

Within the validity period of the return, you can contact the customer service to negotiate a refund (the Telescopic trekking pole is damaged due to human and external reasons, and returns and exchanges are not accepted).

3. Questions about how to return and shipping

Telescopic trekking pole must be unworn and in the same condition as received. Telescopic trekking pole must be returned in their original packaging.

To return your order, follow these simple steps (if within 14 natural days):

First, send an email to [email protected] to contact customer service staff Seth Bacon to apply for a return, explain the reason for the return.

Second, after confirming the return request, please return the item to the return address: 5722 SC-165, Ravenel, Scott County, recipient is Seth Bacon.

Third, send a return notification email to [email protected] with the following information: Courier company name, tracking number.

Shipping Instructions:

If there is no Telescopic trekking pole quality problem, the return shipping cost due to customer’s personal reasons (such as dislike/wrong color, etc.) will be borne by the buyer.

Trekkpole.com is responsible for returns due to defective/damaged/lost/wrong items and return shipping will be undertaken by Trekkpole.com.

We do not charge re-listing fees.

4. Return packaging issues

Please return in original packaging. Trekkpole.com is not responsible for collision damage caused by unused original boxes during shipping.

5. How to get a refund?

Once the returned Telescopic trekking pole arrives at Trekkpole.com’s warehouse and is successfully inspected, the refund process will begin.

The refund amount will be returned to your payment account within 1-2 business days.

Please be patient and do not rush.

If you have any questions or suggestions about Return Policy, please contact our customer service staff Seth Bacon by email [email protected], we will reply you within 24 hours, thank you.