1. Which regions support delivery?
In order to ensure our after-sales service, we cannot provide stable after-sales service for countries other than the United States, so orders outside the United States are not supported for the time being.
2. Order processing time
Our service hours are Monday-Friday/10:00AM-5:00PM (EST). For all US paid orders, we process within 1-3 business days.
Note: Order processing ends at 5:00PM every day, orders placed after 5:00PM will be prioritized on the next business day.
Saturday and Sunday orders will be prioritized starting Monday.
3. What should I do if the order processing time is too long?
We are sorry if there is a timeout. You can contact us at [email protected], we will process your order as soon as possible.
4. How long will it take for the product to be shipped?
We use Standard shipping and do not charge courier fees.
Shipping time is 5-8 business days.
5. How long is the delivery date?
Our delivery date is 6-11 business days, of which orders will be processed within 1-3 business days and shipping time is 5-8 business days.
6. Sales Tax & customs fees
Sales tax is borne by the customer.
We want to have a deep understanding of the US market and provide local customers with high-quality services and products, so currently we only support US orders, and there is no customs fee.
7. Packaging
We pack it in an exclusive bag, then pack it into an outer box and seal it for shipping. Please check that the package is in good condition before signing for it.
If the Telescopic trekking pole is damaged or dirty, please reject it and contact customer service staff Seth Bacon to explain the reason, we will follow up in time.
8. Sign for receipt
Please check that the Telescopic trekking pole is in good condition before signing.
If the package is damaged or out of stock, please reject it and contact customer service in time, we will follow up in time;
If you find any damage to the telescopic trekking pole after receiving it, please contact by email [email protected] in time and we will take care of it properly.
If others sign for receipt, it shall be deemed that the consignee himself signed for receipt;
If the package is rejected due to customer reasons (non-quality issues), the freight will be borne by the customer.
If you have any questions or suggestions about shipping policy, please contact our customer service staff Seth Bacon by email [email protected], we will reply you within 24 hours, thank you.